What you need to know


Our services


Mystery Shopping for sales and service improvement

 In-person, Telephone and Web Shops

 Web based reporting, 24 - 48 hour reporting, audio recording 


Ongoing mystery shops for employee motivation and recognition


Fair and equitable treatment mystery shopping and surveys


Compliance testing to detect discrimination and ensure adherence  to the law

 Matched Pair Testing, Monadic Testing, Triad and Sandwich tests, Correspondence or Email Testing, Post Application Surveys


Customer satisfaction measurement to ensure customer loyalty


Competitive intelligence


Sales practices assessments


Customer retention and defection surveys to limit attrition


Discrimination testing


Post application surveys to ensure fair and equitable treatment


Closed account research


Brand image


Employee surveys and internal customer satisfaction


Focus groups


Telephone and web interviews




Research design


Vendor oversight