What you need to know

 

Our services

 

Mystery Shopping for sales and service improvement

 In-person, Telephone and Web Shops

 Web based reporting, 24 - 48 hour reporting, audio recording 

 

Ongoing mystery shops for employee motivation and recognition

 

Fair and equitable treatment mystery shopping and surveys

 

Compliance testing to detect discrimination and ensure adherence  to the law

 Matched Pair Testing, Monadic Testing, Triad and Sandwich tests, Correspondence or Email Testing, Post Application Surveys

 

Customer satisfaction measurement to ensure customer loyalty

 

Competitive intelligence

 

Sales practices assessments

 

Customer retention and defection surveys to limit attrition

 

Discrimination testing

 

Post application surveys to ensure fair and equitable treatment

 

Closed account research

 

Brand image

 

Employee surveys and internal customer satisfaction

 

Focus groups

 

Telephone and web interviews

 

Consulting

 

Research design

 

Vendor oversight